All returns must be pre authorized. Our phone: 951-926-3593.
Any flag returned because of defects that are found prior to a hanging it outside, will be fully reimbursed. However, we reserve the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit. Manufacturers warranty or guarantee shall apply to all products. Our standard return policy, as outlined below, shall govern any defect return together with our right of inspection and final determination of a product's defect. Merchandise which has been used and determined by us to be defective is limited to and will be replaced with a like or similar item within the 15 day policy period. Wind or adverse weather damage is not a product defect. We can not guaratee a flag that has been hung outside. We have no way of knowing if the flag is damaged because of how it was hung or because of weather. Unfortunately, there is no such thing as a "Miracle Fabric"! Please be sure that your flag is hung in a way that it does not hit against anything and also, to lengthen the life of your item, please spray it with a Water Repellant Product.
All items must be postmarked within 15 days. Return the items and a letter including why your are returning it, if you want a credit or exchange, your name, email and shipping address and the date the item was received to:
U Love It! Flags & Gifts
P. O. Box 308
Homeland, CA 92548-0308
Returns for any other reason will have a 15% restocking fee. Items returned without complete original, undamaged packaging are subject to a 40% restocking fee. Fees will be deducted from your refund. We make every effort to accurately display the colors of an item. However differences in monitors may cause color variations. Items returned due to color variation are subject to the restocking fee. No refunds on shipping. After 30 days all sales are final and no returns will be accepted.
Returned flags to be sent to:
U Love It! Flags & Gifts
P. O. Box 308
Homeland, CA 92548-0308
Orders that are refused upon delivery, or marked "refused", "return to sender", or "undeliverable", are subject to our standard restocking fee. Items that are shiped a second time due to incorrect address information provided on the order will be assessed a fee equal to our shipping costs.
Wrong Item Received
If you received the wrong item, please email us and we will make arrangements to get the right item to you.
